Contact us

A question, a problem, a purchase, a player to report, or a request about your data: write to us and include the email address your account uses.send us a message and we'll reply by email.

[email protected]

Thanks, it's sent.We'll reply to .

Common questions

Can I win real money?

No. Poker Realms is for fun: chips and emeralds have no cash value.

I bought emeralds and they haven't arrived.

They usually arrive within a minute. Close and reopen the game; a purchase that was paid for is always delivered. If they still haven't arrived, write to us with the date of the purchase.

How do I get a refund?

If you bought on our website, you can cancel within 14 days for a full refund: write to us. In the iPhone or Android app, refunds go through Apple or Google.

How do I report a player?

Write to us with their name in the game, the table and roughly when it happened.

Poker Realms is run by Ayven Ltd, registered in England and Wales, company number 17153840. Registered office: 66 Paul Street, London EC2A 4NA.